Complaints

Tell us what went wrong.

A person reads every complaint. You will get an acknowledgement by email straight away and a reply, normally within 5 working days. To report a profile that worries you, use the Report link on that profile instead: those go to our safeguarding lead.

Your name Email for our reply What is it about?Billing or a refundMy personal data or my child'sSomething on a profileThe Builder or a styleSomething else What happened, and what would put it right?

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Send complaint

If your complaint is about how we use personal data and our answer does not resolve it, you can contact the Information Commissioner's Office at ico.org.uk.